1. What type of Call centre support is needed? 

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Primarily Sales, Customer Service and Tech Support via Inbound Calls! But our contractors also provide email and chat support. Some of the high performing contractors have even been granted contracts for an expanded role such as Escalation support; Chat room Monitors; Quality Coaches and other leadership roles.

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2.  Are my required to sign a contract?

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Yes, this is for your protection and ours. It is a basic non-binding Independent Contract Agreement. Non-Binding means you can separate* from our company whenever you choose.

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*Please note - if a contractor is active with a client we do require you complete the duration of your Statement of Work (SOW) before separating. A Statement of Work is a specific contract related to the scope and length of your assignment with a client program. They are usually written for 90-120 days and renew if your performance remains acceptable*

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3. What are the registration steps that I need to complete with our partner technology platform?

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Please use the guide below to assist you as you register with our partner Arise. 

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If you encounter any challenges please email AGAPE ARISES @ agapearises@gmail.com

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Below are the basic steps involved (the guide presents a step by step visual):

• PROFILE FORM -Create a profile 

• NDA -Sign a non-disclosure agreement to access client names & details

• SUBMIT COMPANY ID -AGAPE ARISES  is 213103 then sign Waiver Agreement

• INITIAL BACKGROUND CHECK - cost is Payable to, and conducted by, a third-party vendor

• SELECT CLIENT OPPORTUNITY - please attend our New Agent Session first before choosing a client program

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4. Why do I need to be certified before providing services?

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Before a call centre contractor can start providing service to a client program, they must take and successfully complete a client certification course. Certification is an investment opportunity. It prepares the learner to be a true professional. Learners will gain knowledge related to the client, call types, customers, and how to be successful.

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The charges for these courses varies. This is required by clients in order to be able to service their account. The course provides information on the client’s systems that will be used by agents during servicing, as well as the performance metrics laid out in the operative Statement of Work and other information about the client program.

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5. What equipment do I need and is it provided?

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In order to work for Agape Arises Virtual Solution, the system and equipment policy detailed HERE must be met. Certain clients may have additional requirements. Agape Arises does not provide equipment but you can purchase equipment from Amazon.

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How do I get started ? 

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6. How do I apply for non CSR jobs?

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Please call 778 877 2168

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Fill out our PRE-APPLICATION FORM and we will contact you shortly thereafter!

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CLICK HERE FOR PRE-APPLICATION FORM

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